The Bryanston-based C B-Yond Group`s new learnership programme will see 75 unemployed youths trained in call centres over the next six months and aims to employ a further 225 people by September.

There are few business operations that are more challenging from a human resources perspective than running a call centre. Here, at the front lines of customer service, businesses face a tension ...

Should you have feedback on this article, please complete the fields below. Please indicate if your feedback is in the form of a letter to the editor that you wish to have published. If so, please be ...

An airline was selected as the winner of the “Most Effective Contact Centre Training Program” award at a gala ceremony in Edinburgh for its New Hire Induction Training program, which was hailed by the ...

3C used its HATS (Human AsseT Statements) programme to identify the measurements and metrics necessary to calculate the real value of training and the benefit that can be delivered back to the ...